Is this an actual customer result?

Independent Physician Practice · Primary Care

Independent-Practice AR Follow-Up Without Adding Billing Staff

Illustrative Revenue Cycle Automation Scenario. This scenario demonstrates how a healthcare organization could apply revenue-cycle automation. It is not presented as an actual customer result.

The Challenge

A solo primary care practice had aging AR exceeding $200K, with the oldest claims over 120 days. The physician handled billing personally with limited part-time help. There was no time for systematic AR follow-up — claims were submitted and payment was posted, but unpaid claims were rarely pursued. Cash flow was tight and the practice was writing off significant revenue as uncollectable.

The Approach

Sarva's AR follow-up automation was configured to prioritize claims by recovery probability and yield.

Automated payer contact via 276/277 EDI and portal checking was activated for all aging claims.

AI voice follow-up was deployed for payers that did not support electronic status checking.

Aging thresholds were set to escalate claims at 45, 60, and 90 days.

Illustrative Outcomes

AR over 90 days

Illustrative reduction from 45% to under 15%

Days in AR

Illustrative reduction from 51 to under 25

Staff time on AR

Illustrative reduction of 15+ hours per week

Outcomes are illustrative and do not represent actual customer results.

Key Lessons

Automated AR follow-up is particularly valuable for small practices that cannot dedicate staff to collections.
Probability-based prioritization ensures the highest-value claims are worked first, maximizing recovery.
Consistent follow-up prevents claims from aging past timely filing limits.

See how this approach could work for your organization.

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