Can we offer AI-powered SLAs to our clients?

Yes. Sarva tracks every automated action with timestamps, enabling you to offer and report on SLAs like "claims scrubbed within 1 hour of encounter finalization" or "denials routed within 4 hours of receipt." This is a competitive differentiator against manual billing companies.

How is data isolated between our clients?

Sarva enforces strict data isolation at the platform level. Client A's data is never visible to Client B. Role-based access controls ensure your staff see only the client data they are authorized to access. All isolation is auditable.

Use Case

Medical Billing Company Automation for RCM Outsourcing Firms

Medical billing company automation provides RCM outsourcing firms with AI agents that handle claim scrubbing, denial management, AR follow-up, and payment posting at scale. Sarva multiplies biller capacity by automating repetitive tasks, enabling billing companies to onboard new clients faster, handle higher claim volumes without adding staff, and offer AI-powered SLAs as a competitive differentiator.

Scale Your Billing Company

The Business Problem

Medical billing companies operate on thin margins. Adding new clients requires scaling staff proportionally, which erodes profitability. Client onboarding is slow — each new client's EHR, payer mix, and billing workflows must be learned by the team. High staff turnover in the billing industry creates quality inconsistency. Clients demand faster turnaround and better SLAs, but manual processes limit what billing companies can deliver.

Affected Team

Billing company leadership, operations managers, and billing staff. Scaling a billing company traditionally means scaling headcount — automation breaks that constraint.

How It Works

Current Manual Workflow

Each new client requires a team of billers trained on the client's EHR and billing workflows. Claim volumes are limited by staff capacity. Denial management, AR follow-up, and payment posting are manual processes that consume the majority of biller time. Onboarding a new client takes 4–8 weeks, during which the client's revenue cycle may stall.

Automated Workflow with Sarva

Sarva automates the repetitive tasks that consume biller time: claim scrubbing, eligibility verification, claim status checking, payment posting, and routine AR follow-up. Billers handle exceptions, complex denials, and client communication. New clients are onboarded in days — Sarva configures automation workflows for the client's EHR and payer mix, and the team handles exceptions from day one. Capacity scales with AI, not headcount.

Inputs

Multi-client EHR and PM system connections
Client-specific payer contracts and rules
Client onboarding configurations
Staff capacity and workload data

Outputs

3x claims processed per biller
Client onboarding in days not weeks
AI-powered SLA tracking and reporting
Multi-client denial and AR management
Automated client performance reports
Staff productivity analytics

Human Oversight

Billers handle exceptions, complex denials, appeals requiring clinical knowledge, and client communication. Sarva manages routine tasks across all clients. Operations managers oversee AI performance and handle client escalations.

Security Considerations

Strict data isolation between client accounts — one client's data is never visible to another. Role-based access controls support operations managers, client-facing teams, and individual billers. All data encrypted. BAA covers all clients under the billing company's agreement. SOC 2 Type II certified.

Integration Considerations

Sarva integrates with multiple EHR and PM systems across client accounts. Onboarding a new client involves configuring Sarva's automation for the client's systems and payer mix — typically a 2–5 day process. The platform supports white-label reporting for client-facing deliverables.

Limitations

Highly customized client workflows may require additional configuration time. Clients with legacy or proprietary billing systems may need custom integration work. Complex specialty billing (e.g., clinical trials, research billing) may require manual handling beyond Sarva's standard automation.

Key Performance Indicators

Claims per biller

Target

3x increase

Client onboarding time

Target

< 1 week

SLA compliance

Target

> 98%

Profit margin improvement

Target

Measurable per client

See how this workflow applies to your practice.

Scale Your Billing Company

Related Connectors

Frequently Asked Questions

Sarva configures automation workflows for the new client's EHR and payer mix within days. Your team handles exceptions from day one rather than learning every workflow from scratch. This compresses onboarding from 4–8 weeks to 3–5 days for most clients.

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