Is this an actual customer result?

Multi-Specialty Group Practice · Multi-Specialty

EHR-Integrated Payer Workflow Without Disruption

Illustrative Revenue Cycle Automation Scenario. This scenario demonstrates how a healthcare organization could apply revenue-cycle automation. It is not presented as an actual customer result.

The Challenge

A multi-specialty group using athenahealth wanted to add RCM automation but was concerned about workflow disruption. Staff were comfortable with the EHR billing module and resisted adopting a separate tool. Previous RCM technology implementations had failed due to low adoption.

The Approach

Sarva was deployed as an invisible API layer connecting to athenahealth — no separate interface for staff to learn.

Claim scrubbing ran automatically when encounters were finalized — results appeared in the athenahealth worklist.

Denials were auto-routed with context added to the athenahealth denial notes.

Payment posting was written back to athenahealth automatically.

Illustrative Outcomes

Staff adoption

Illustrative above 95% — no new interface to learn

Denial rate

Illustrative reduction from 14% to under 5%

AR days

Illustrative reduction from 42 to under 25

Outcomes are illustrative and do not represent actual customer results.

Key Lessons

Invisible integration — where Sarva writes back to the EHR — drives adoption by eliminating workflow change.
Staff do not need to learn a new tool; they see results in their existing EHR.
API-first integration with the EHR preserves it as the system of record.

See how this approach could work for your organization.

Book an RCM Automation Demo